I called into the shop not knowing exactly what I wanted for my vintage HD 2000 Road King classic, but I knew I wanted a little more noise. Craig was super helpful from the beginning. He poked around for third-party mufflers, then concluded that the latest Screaming Eagle mufflers would work on my bike. He got right back to me with a quote and a plan. Craig was responsive and professional throughout my experience. Can't wait to get my mufflers on the bike. Maybe a sound system is next? Thanks much for the positive experience, Scott Kowalski (Middleton) (Employee: Craig S.)